Privacy Policy

We create unforgettable moments for our customers across the world. Looking after the personal data you share with us is also an important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better experience.

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you:

• About how we use your personal data through your use of this website, including any data you may provide us when you purchase a product or service from us, sign up to our communications, or take part in our competitions;
• About your privacy rights; and
• How the law protects you.

This privacy policy is provided in a layered format so you can choose the specific areas in which you are particularly interested.

Alternatively, you can find a summary here.

We are "FlyWorld". We primarily provide travel agency services, which includes the provision of booking services for flights, transportation, temporary accommodation as well as visa arrangement services.

We are a company incorporated under the laws of England and Wales and in Sri Lanka.

We are regulated by the Civil Aviation Authority and our Air Travel Organiser's Licence number is A-1355.

FlyWorld is the data controller and responsible for your personal data (collectively referred to as "FlyWorld", "we", "us", or "our" in this privacy notice).

Personal Data is any information about you from which you can be identified. It does not include data where your identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you and other individuals on your booking. We have grouped the data sets together as follows:

• Identity Data
• Emergency Contact Data for Booking
• Contact Data
• Financial Data
• Transaction Data
• Special Data
• Technical Data
• Profile Data
• Usage Data
• Marketing and Communications Data
• Customer Care Data

We also process derived information for personalized offers. When this data is combined with identifiable data, it is treated as personal data in accordance with this policy.

If required by law and you fail to provide requested personal data, we may not be able to provide you with our travel services and may cancel any services accordingly.

We use various methods, including:

• Direct interactions (e.g. bookings, account creation, subscriptions, surveys)
• Automated technologies (cookies and similar tools)
• Third-party sources (e.g. social media logins like Facebook, Twitter, YouTube)

We only use your personal data when legally permitted. Common bases include:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

Here is a breakdown of how we use it:

You can unsubscribe from marketing communications at any time:

• By clicking the unsubscribe link in our emails
• By contacting us at: mydata@flyworld.com

Please note: opting out of marketing will not affect service-related communications.

We may share your data with:

• Other FlyWorld group entities (e.g., sales, customer service)
• External third-party providers (e.g., IT, hosting, call centres, marketing tools)
• Travel suppliers (e.g., airlines, hotels, transport companies, visa service providers)
• Government authorities (e.g., immigration, security, anti-terrorism)

In the event of a business sale or restructure, new owners may continue using your data in accordance with this policy.

All third parties are required to treat your personal data in accordance with the law and only for specified purposes.

Some service providers are located outside the European Economic Area (EEA). This means your data may be transferred internationally.

When we do this, we ensure your data is protected through one or more of the following:

• Only transferring to countries deemed to provide adequate protection;
• Using standard contractual clauses approved by the European Commission;
• Implementing additional safeguards where necessary.